Hot Tips For Finding An HVAC Service Expert

We begin our days cleaning up spilled glasses of juice in the morning, rushing the children to school, attending meetings, returning calls, managing finances and attempting to invent a clock with 30 hours in a day. If you managed to get through an entire cup of coffee while it was warm I am in awe. But, face-it, we surely don’t have time or desire to think about the drudgery of maintaining a air conditioner. Who believes about a potential electrical panel overload until there’s a catastrophe? And yet when there’s Airway Heights … it’s not just a reality, it’s a PRIORITY! I have undergone the urgency earlier.

It is ideal to understand who to phone BEFORE items break down - your trusted technician that schedules your maintenance visits and wards off crises. However, what if we don’t know who to call? Building a relationship takes time, however, finding the ideal technician doesn’t have to take too much effort.

Speak with friends, family, neighbors in the region. Try to get more than 1 referral from people you trust. Make sure the referring individual has firsthand experience if possible. If you don’t know anybody in your region start by looking some keywords on Google - e.g. “air conditioning contractor Mesa” “ac fix ” etc..
Make a short list of companies that you need to test out.
Check the company site. Do they appear legitimate and professional? Are they licensed? Bonded? Insured? What is their BBB rating? Do they have a broad focus of services “we do it all” (one stop shop advantage) or do they concentrate their support experience (often a better alternative for quality)?
Take a look at what customers are saying on the internet or Facebook. Caveat: Assessing are subjective so read the content of the reviews. And always look at the filtered reviews on websites such as Yelp (computer filtering is imperfect and without considering the entire image you may call on the wrong company or discount an excellent company.)
Call the companies to get a sense of their professionalism. Ask about deals for new clients or that which makes and models they support. Can they provide maintenance plans? What’s their guarantee and/or guarantee policy? How responsive is the person who answers the phone? Are you put on hold right away or for too long? If a company is too busy they might not be staffed to handle your emergency. Response time is important.
Down it to 2-3 companies and schedule a maintenance tune-up with a few of those technicians (or if you realize you want a replacement have them all come out and give you an estimate; most companies offer estimates for free.) If you’re having many come out don’t judge solely by the quote; ask them to describe the quotation so it’s possible to find a sense of their knowledge and capacity to work with you. They should clarify their recommendations so that you understand the work. If the technician is talking down to you or being overly and unnecessarily specialized show them to the door.
Finally, be aware that the individual who comes to a home may be a salesman for the company rather than an actual technician; this is common with larger companies. On the flip-side a “one-man show” can not do it all and might not be in business when you telephone for your guarantee. If you want to be greater than the account number and have the guarantee of longevity, then decide on a smaller firm with many years of being in company.